How Crowdfunding Works

Donors help fund projects. To help this process along creators offer rewards for donations. Donations are only taken when a project achieves its minimum needed.

For more information on the process for both donors and creators, please visit our About section.

Who can be a creator?

Hallam Give has been set up to benefit the Sheffield Hallam community, so a creator must be a student or staff member of the University. For child protection reasons, creators have to be at least 16 years old.

Who are the team behind Hallam Give?

Hallam Give is managed by the Development and Alumni Relations Office. In addition to supporting project creators on Hallam Give, we raise money for the Hallam Fund, support our alumni with reunions and events and offer them opportunities to volunteer. You can find out more about us here. Hallam Give is also supported by the Hallam Guild.

Why do alumni donate to projects?

Most alumni had close attachment to clubs and societies during their time at Sheffield Hallam and are keen to help and support the University, especially when creators offer them rewards which help them to reconnect.

How much can creators raise for projects?

Hallam Give supports all sorts of projects, from big to small. Creators can raise funds for projects of any size they wish. There really isn't a limit on too small or too big - whether that's £100 or £100,000 Sheffield Hallam University can help!

What is 'all-or-nothing funding'?

All-or-nothing funding means that unless your project has achieved its minimum fundraising target by its fundraising deadline, no donations or rewards are exchanged.

Assuming you reach your minimum target by your fundraising deadline, we will process your pledges. In order to arrange payment, please contact us after your completion date.

Account Settings

Can I change my profile name?

Make sure you're logged in, go to 'account', and click on the 'edit profile' button.

I forgot my password. How can I login?

You can reset your password by clicking the 'reset your password' link on the login page. You will be sent an email which contains a link to gain access to your account.

How do I delete my account?

Contact us using our contact form.

Can I change my email notification settings?

You will only receive emails about projects which you are following. To stop receiving these, go to the project page and click 'Follow' - when the pink heart is absent you won't receive email updates. If you no longer wish to receive our newsletter, click on 'Unsubscribe' at the bottom of any newsletter.

Starting your project

Can I be a Creator?

Are you a registered student or staff member at Sheffield Hallam and over the age of 16? Then you can be a creator and post projects on Hallam Give!

What types of project can I post?

Are you running a sports club in need of some new equipment? Or a drama society wanting to take a play to the Edinburgh Fringe? Do you want to raise money to kickstart a new business or work abroad?

Projects can be pretty much anything! It doesn't matter what you are raising funds for - whether it's for a personal project or for your club or society, Hallam Give is for you!

A few rules do apply and you can see these in the Hallam Give Guidelines.

I just need general funding to cover my society's costs for the year. Can I post on Hallam Give?

Seeking general funding isn't a project in itself. However, that doesn't mean you can't turn it into one! Think about how you could break this down for potential donors. How will you spend the funds? What will they allow you to do? Over what period will the funds be used?

For advice on how to create a project visit Hallam Give Academy.

I'm raising money for charity. Can I post on Hallam Give?

Hallam Give can help you raise funds to finance your travel, accommodation or equipment for a charity trip. However, Hallam Give can't be used to raise money to give directly to another charity and we recommend using other sites for this.

Is a minimum needed, funding target and completion date required?

Yes, these are all required. For advice on selecting your funding target and completion date, please visit Hallam Give Academy.

What is 'all-or-nothing funding'?

All-or-nothing funding means that unless your project has achieved its minimum fundraising target by its fundraising deadline, no donations or rewards change hands.

Rewards

Are rewards required?

Yes, rewards for a donation helps donors to engage with your project and encourages participation. The better your rewards, the more likely you are to reach your funding target. But remember, you only need to deliver your rewards if your project reaches its minimum needed and after you have received your funding. This means that the funds you receive will cover the cost of rewards.

For advice on choosing rewards, check out our Rewards Guide.

Who creates the rewards?

You, the creator, create the rewards. However, the cost and number of the rewards is also controlled by you, so do consider this when choosing them.

What can be offered?

Rewards are typically items connected to the project itself – a download of the song recorded, a limited edition of the magazine, a signed print of the show. Many creators will also wish to offer experiences – tickets to a show, a concert or a society dinner are popular. Then there are various forms of accreditation reward ranging from a mention on your website or in your magazine to naming something after a donor. Anything that seeks to build a relationship with the donor is a great approach.

For advice on choosing rewards, check out Hallam Give's Rewards Guide.

What cannot be offered?

No alcohol, drugs or pornography please! Investment, loan solicitations and coupons or discounts on goods are also forbidden. Raffles, lotteries and sweepstakes are governed by lots of legislation and laws and as such are also not allowed on Hallam Give.

Can I limit the quantity of a reward?

Yes. When you add a reward to your proposal, you will be asked to specify whether it is in limited supply and, if so, how many you are able to provide.

How can I get donors' information to give them their rewards?

We will collect all of the information you need for you and make it available to you after your completion date if your project is successful.

Why doesn't the number of donors match the number of rewards?

Donors have the option of selecting a reward beneath their donation level or to select no reward at all.

After Submission

What happens after I submit my project?

We'll get a notification and a member of the Hallam Give team will moderate it. We'll be in touch if we need to ask you to make any changes, or if it's good to go, we'll make it live on the site. We'll then invite you to training, which will teach you everything you need to know to make your project a success.

For advice on how to promote your project, you can visit the Promotion section of Hallam Give Academy.

They also have some great advice and checklists in their Promotions Guide.

Can I edit my project after submitting?

Sorry, but no, so please make sure you are completely happy with it before submitting.This is because it would mean we would need to keep reviewing amended proposals, and we also need to make sure creators don't change their project dramatically after donors have made donations.

However, you can add updates to your project once published so that donors can keep track of the latest developments.

Can I change my minimum, funding goal or completion date after submitting?

No. It is not permitted to edit your project after submission.

Can I edit my project after funding is completed?

No, otherwise creators would be able to raise money donated for one purpose and then spend it on something different.

How many projects can I post at the same time?

We highly recommend that each project lead only has one project live at any one time. This prevents you exhausting your networks of potential donors. Donors are unlikely to donate several times to the same person or society in a short space of time. Even if they do, their donations will be far smaller when shared between multiple projects, meaning that maybe none of your projects get funded!

Can I split funding for one project into several projects?

Yes. The advantage of doing this is that people might be more interested in one aspect of your plans than another and, in doing so, you're giving them the freedom to choose where to put their money. The disadvantages are outlined above. You must also remember that if you earn funding for one aspect of the project, but not the others, you are still obliged to complete the successfully funded project.

Can I share my project with friends before I submit?

You can discuss what you're doing with people online and via word of mouth. However, you will not be able to send people a link to your project in draft mode. In order for other people to view your projects prior to it going live, you will need to login to your account and demo the project in preview mode.

Can I cancel my project?

You can cancel a project (before it meets its deadline) by informing us using our contact form. We will notify your donors. However once your project is funded, you must fulfil your obligations and carry it out.

Can I retry if unsuccessful?

Yes. If you didn't reach your minimum you can re-submit your project as many times as you like. However, we recommend that you make some alterations. Why weren't you successful last time? Would a different funding target or completion date help?

You can view advice on setting these in Hallam Give Academy.

What happens if funding is completed before the completion date?

You can keep raising money after the project closes, providing you've got a plan for how you intend to spend it on your project. If this happens, we'll ask that you post an update explaining how further donations will be used within 24 hours.

Can I raise more than my minimum needed?

Yes. Your minimum needed is the minimum you need with which to carry out your project.

How many Creators can I have on my project?

While there can only be one creator account per project, there's no limit to how many people you have in your team.

Can I pledge to my own project?

No. Credit card rules do not allow creators to make a payment to themselves. This prevents individuals from attempting to obtain a cash advance. Please don't try it - not even from another account. We will suspend your Hallam Give account, cancel your project and you will lose all of your pledged donations.

Where can I find Donors?

For advice on how to promote you project, please visit the Promotion section of Hallam Give Academy.

Fees

Does Stripe charge any fees for credit/debit card payments?

Stripe does apply fees of 2.4% + 20p for every donation made to successful projects. However, the Hallam Give Team will off set the cost of these, so you'll always get 100% of what's pledged. Aren't we nice!

Please visit Stripe's Fees page for more information on their costs.

Does it cost anything to post on Hallam Give?

No. Not a penny.

Updates

What are Updates?

An update is a bit like a status update on Facebook or a tweet on Twitter. It lets donors know about developments in your project and how you're getting on. They breathe life into your project and are essential to the donorship process. For advice on how to use them visit the Updates section of Hallam Give Academy.

What media can I use in Updates?

You can add images, but not videos.

Will donors know if I've posted an Update?

Yes. We will notify them automatically. For advice on how to use them visit the Updates section of Hallam Give Academy.

Responsibilities

What is my responsibility for answering questions from donors?

Donors will ask you questions about your project. They may want more information on your rewards or to ask for more details about how you will carry out your project, or even for more information on you! Donors should be answered promptly. In cases where many donors ask the same question, you should answer with an update to your project so that anyone viewing it can see this information.

What if I can't complete my project as listed?

If this is the case you must cancel funding immediately. However, please be aware that this could damage your reputation and that of Hallam Give and Sheffield Hallam, so please do not do it lightly. Projects cancelled without good reason may result in the creator being prevented from using the platform in future.

You can cancel a project by informing us using our contact form. We will notify your donors.

What if I can't deliver a reward?

Get in touch with the donor(s) immediately. Creators who are honest and open will find donors to be far more forgiving. You may be asked to provide a different reward. In very rare instances, a donor may request a refund. When you submit your project you will be asked to agree to a refund policy, which we will also display to the donor when they make a pledge.

Pledges

Can I be a donor?

Yes. Anybody can be a donor. You will need a debit or credit card and you will be asked for your details when you pledge to a project.

How do I make a pledge?

Simply find a project you like and hit the 'Support This Project' button at the right-hand side of the page and follow the on-screen instructions.

When will I be charged?

Your card will be charged after the project fundraising deadline but only if the project you pledge to achieve its minimum needed by this date.

If the project is unsuccessful no money changes hands, so your card/account is not charged.

What happens if a project does not achieve its minimum needed?

Nothing! No money changes hands. This is all-or-nothing funding.

Can I pledge anonymously?

Yes. When you make a pledge you will be given the option of displaying:

  • your name and the value of you pledge;
  • just your name; or
  • remaining completely anonymous.

Please note that you will not be anonymous to the creator - only to the public.

Is the value of my pledge made public?

Not automatically. We leave it entirely up to you to decide whether your name and contribution should be displayed as described above.

What info about me do you give to the creator?

Creators see your username, the size of your donation, and the reward you've selected. If their project is successful, we'll also give the creator your email address so that they can contact you regarding your rewards.

Will you notify me if a project I'm sponsoring is successful?

Yes. You will receive an email regardless of whether the project is successful or not.

Can I change my pledge?

You will not be allowed to amend an existing donation but you can add another one.

How do I change my credit card details before funding ends?

Please visit PayPal and login to change your credit card details. If you paid directly by card, please get in touch with us at info@hubbub.net.

Can I cancel my pledge?

When you make a pledge you make a commitment to that creator. We, and the creator, would really appreciate it if you don't cancel your pledge. If you really, really must, you can do so through the PayPal website.

What happens if my credit card is declined?

Don’t worry, if this happens you will be sent a re-pledge link so you can make sure you have the necessary funds available and re-donate.

Rewards

Can I change my reward selection?

Sorry, no. Creators need to be able to manage the quantity of their rewards so changes could cause problems for them. You can make another pledge if there is a reward you particularly want.

Can I get a reward if I live in a different country?

Yes. But donors are encouraged to select a higher donation level to counter the postage and packaging cost incurred to the creators in the process of sending out rewards.

When will my reward be delivered?

If a project is successful, your reward will be delivered at the approximate delivery date stated on the creator's project page. If you would like more information, you can contact the creator directly through their profile or project page.

What do I do if the rewards haven't yet been delivered?

The delivery of rewards is a tough part of the process for creators, especially where there are large numbers of rewards to send out or they have problems with the organisations producing their rewards. Hopefully, they will communicate any problems to you and we ask for your understanding here. However, if you wish to inquire further, you can contact the creator directly through their profile or project page.

Responsibilities

Can I trust Creators?

In terms of a creator's ability to deliver, it's up to them to make the case that they can successfully bring their project to life. A creator will find it very difficult to raise funds for a project without enlisting the support of individuals in their network, as well as related organisations, and their institution.

In many cases, you will know the project creator, or you heard about the project from a trusted source. Obviously, in these cases, you will have fewer problems of trust. The advantage of our focus on registered students is that it's very difficult for these to avoid detection and institutional redress.

Creators are encouraged to share links to their personal websites, Facebook groups and Twitter feeds as well as any pages that show work related to the project, or past projects. Still not sure? Ask the creator a question via their profile or project page. At the end of the day, we leave it to your judgement. If you spot anything you think looks suspicious, there is a button on every project page where you can report suspicious projects.

How can I get more info about a project?

Most people will be happy with the information provided in the proposal and video. Short of visiting the creator's website, you can ask them directly! You can contact the creator directly through their profile or project page. If you have already sponsored a project and you would like to make your question public, you can post a comment on the project. The creator will be notified by email when you do.

Will projects be completed as described?

In terms of a creator's ability to deliver, it's up to them to make the case that they can successfully bring their project to life. Part of the creator's job is earning the trust of donors, especially those who don't personally know them.

What do I do if the rewards haven't yet been delivered?

The delivery of rewards is a tough part of the process for creators, especially where there are large numbers of rewards to send out or they have problems with the organisations producing their rewards. Hopefully, they will communicate any problems to you and we ask for your understanding here. However, if you wish to inquire further, you can contact the creator directly through their profile or project page.

In very rare instances, you may wish to request a refund from a creator. You can view the creator's refund policy on the payment page before making a pledge.